A plain-English walkthrough of your whole journey as a seller — from creating your account to getting paid. Every step tells you what happens, shows an example, and points to exactly where to click in your dashboard.
Follow the arrows. Solid boxes are live today; dashed boxes are coming soon.
The same flow, explained — with a real example and where to find it.
Sign up as a seller from the Horeca storefront using your business email and a password. This creates your seller (vendor) account — separate from a normal shopper account.
We email you a 6-digit code (OTP). Enter it to confirm your email. After this you’re taken to your Seller Dashboard.
Add your business details so Horeca can verify you and pay you: GST or PAN, and your bank account + IFSC. Then submit for review.
Horeca reviews and approves your account. Status moves pending → approved. If something’s missing it’s marked rejected with a reason so you can fix and resubmit.
Only approved sellers get paid out. Editing sensitive details (GST, bank) later sends your account back to review.
Create each product with its details, category, price and photos. Handy tools built into the form:
| Field | What it does |
|---|---|
| Category → Item | Pick the exact item — a helper shows what each type means. |
| HSN code | “Verify” button checks the code is valid before you save. |
| Price + Bulk pricing | Set the customer price, and lower prices for bigger quantities (e.g. 11–50, 51–100…). |
| Weight | Per-unit weight — used to calculate delivery charges. |
New products start as draft/pending approval. Horeca reviews and approves them, and they turn active — now customers can see and buy them.
When a customer buys your product, you receive it as a Purchase Order (PO) in your dashboard. Each seller in a customer’s cart gets their own PO.
Confirm you can fulfil it. Status moves pending → accepted.
Pack the order and mark it shipped, adding a tracking number and courier name. Status → shipped.
Coming soon A shipping-partner API will create the label & tracking automatically, and you’ll upload a packed photo as proof.
Once the customer receives the parcel, the order is marked delivered. The customer can confirm delivery themselves; if they don’t, it’s marked delivered automatically after 24 hours.
Coming soon A delivery photo as proof of hand-over.
A customer can request a return within 48 hours of delivery. After that the window closes. Horeca reviews each request and processes the refund; the returned item’s value is adjusted in your settlement.
Horeca settles your earnings for delivered & paid orders. Your payout = order value minus Horeca’s platform fee minus any return chargebacks. You’ll see the breakdown and the payment reference (UTR) once paid.
Coming soon Fully automated payouts straight to your bank.
What each label means when you see it.
| Status | Meaning |
|---|---|
| placed / confirmed | Order received; payment confirmed. |
| processing | You’ve accepted it and are preparing it. |
| shipped | On its way, with tracking. |
| delivered | Received by the customer (confirmed or auto after 24 hrs). |
| returned | A return was requested and processed. |
We’re adding a shipping-partner integration (automatic labels, live tracking, and packed/delivery photos) and automated bank payouts. Until then, shipping is entered manually and payouts are made by Horeca against your settlement.